Customers Satisfaction

Get Involved

By getting involved with Knowsley Housing Options, you could make a difference to the way the service is delivered.

Here are some of the ways you could get involved

Customer Sounding Board – add your name to our customer involvement database and we will send you regular information about the service.

Make a comment via our comments cards – Fill out a comments card at one of our surgeries or go online and put your comment forward.

Take part in our various surveys – Give us your feed back by completing a survey.

Mystery Shopping – Help test our services by taking part in a mystery shop to monitor satisfaction levels in the services we provide.

Attend a focus group – A one off session to discuss any proposed changes to the service.

Benefits of getting involved

  • You can make a difference to the Knowsley Housing options Service
  • You can influence and shape the service that New Charter provide on behalf of Knowsley Borough Council
  • Good networking opportunities to meet new people
  • An opportunity to become more empowered and develop new skills and experiences

Will it cost me to get involved?

No not at all

We ensure that our services are accessible to all and can arrange transport, interpreters, crèche facilities and help with individual needs to enable you to involved.

How you can get involved

Fill in the attached form and email it to us at